To bring Hyder's customers the most satisfaction and the most returns and benefits with our products, this Company provides customers with the following service programs:
All-in-one service:
1. To ensure that users can put the machines into production in the shortest possible time after purchasing, service personnel of this Company will arrive at users' place at the earliest to test the new machines.
2. On receiving users' notification (by telephone or telegram), in case that parts and fittings or service personnel are needed, the Company guarantees, on general occasions, to arrive on the spot for users within the province in 24 hours, and set out in 24 hours for users outside the province.
Routine maintenance:
To prolong the serive life of machines, we will supervise and urge users to carry out one to three times of routine maintenance services on machines every year to improve their utilization factor and productivity, which include:
1. Testing components of the machine and change worn components in time. 2. Examining and analyzing the hydraulic system, cleaning relative hydraulic components, changing aged oil seal and solving other problems. 3. Routine examination, analysis and adjustment.
Repair guarantee:
Whole machine is guaranteed for 12 months of free repair. Computer components is guaranteed for 12 months of free repair. Leaders and guide rods are guaranteed for 18 months of free repair. The three moulding boards are guaranteed for 24 months of free repair.
Technical training:
1. Users can send persons to be trained free of charge, to learn the machine structure and how to operate them. 2. This Company will send professional workers to users' company, training equipment managers and directing the control over and the maintenance of the machine. Maintenance Telephone: 0571-85350368 13958078138 |